Privacy Policy

Landition (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains what we collect, why we collect it, how we use it, and the choices you have. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What we collect

When you contact us or submit an enquiry through our website, we may collect:

• Your name, phone number and email address
• Your region or suburb, and the service you are interested in
• Details you provide about your project or property
• Any other information you choose to share with us in your message

We only collect information that is reasonably necessary to respond to your enquiry and provide our services.

2. How we collect it

Most personal information is collected directly from you — through the enquiry form on this website, by phone, by email, or in person during a consultation. Our website form submissions are processed by Netlify, our hosting provider, and then delivered to us.

Our website loads fonts from Google Fonts. When a page loads, your browser requests these files from Google’s servers, which may record standard technical information such as your IP address. We do not control this and encourage you to review Google’s privacy policy if you have concerns.

We do not use advertising cookies or third-party tracking on this website.

3. Why we collect it

We use your personal information to:

• Respond to your enquiry and arrange a consultation
• Prepare and provide quotes for landscaping work
• Plan, schedule and complete the services you engage us for
• Communicate with you about your project
• Keep records required for business, accounting and legal purposes

We will not use your information for marketing unless you have asked us to keep in touch, and you can opt out at any time.

4. Who we share it with

We do not sell, rent or trade your personal information. We may share it only where necessary to deliver our services — for example with suppliers or subcontractors working on your project — or where required by law. Service providers we use (such as our website host, email provider and accounting software) may store information on our behalf under their own privacy and security obligations.

Some of these providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with Australian privacy law.

5. How we keep it secure

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access. This includes using reputable service providers, limiting access to those who need it, and securely disposing of information we no longer require. No method of electronic storage or transmission is completely secure, so we cannot guarantee absolute security.

6. Access and correction

You can ask us at any time to access the personal information we hold about you, or to correct it if it is inaccurate, out of date or incomplete. We will respond within a reasonable period. To make a request, contact us using the details below.

7. Complaints

If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.